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How do I cancel? Do I lose my data?

Cancel any time from Plan & Billing. No contract.

Updated November 3, 2026 · 2 min read
Plan: All plansWho: Owners and admins

There is no contract and no cancellation fee. You can leave whenever you want, from inside the app, without talking to anyone.

Plan & Billing›cancel or downgrade
Plan & Billing — your plan, renewal and AI credit balance all in one place.Tap to enlarge
Plan & Billing — your plan, renewal and AI credit balance all in one place.

Before you go: export your data#

Your data is yours. Take it with you — it takes about a minute:

  1. Inventory → the Import / Export section at the bottom → Export products.
  2. Bookings → Export CSV (dates, amounts, tax, signer — imports straight into QuickBooks).
  3. Customers → Export customers.
!
Do this BEFORE you cancel. Once the account closes we cannot guarantee the export is still available to you.

What happens to your storefront#

It stops serving. If you connected a custom domain, point it wherever you like afterwards — you own the domain, we never did.

Downgrading instead#

If Pro is more than you need, drop to Starter ($9/mo) rather than leaving. You keep your storefront, bookings, inventory and agreements. You lose the Pro-only tools (Customers, Team, Dispatch, Check-in/out, Quotes, Reviews, custom domain, chat agent) — your data stays, those tabs just hide.

One ask#

If you are leaving because something did not work, tell us first at support@rennt.app. Most of the time it is a bug on our end and we would genuinely rather fix it than lose you. We are a small operation; a real person reads it.

More in Account, team & plan

Is my data safe? Can other rental companies see it?No. Every business is isolated at the database level.Is there a mobile app?Yes — install Rennt to your home screen. It works like an app.Business info, field by fieldWhat each Business info field does and where it shows up on your storefront and emails.Changing your notification emailUpdate the notification email in Business info — it changes where booking alerts go, not your login.Updating your password (and the rules)Use Update password in Settings. Passwords need 8+ characters with upper, lower, number, and special.

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