What happens if my subscription payment fails?
Nothing is deleted. Update your card in Plan & Billing and the retry clears it.
Plan: All plansWho: Owners and admins
If your Rennt subscription payment fails, nothing is deleted — your storefront stays up and your data is safe. You will get an email, and the charge is retried automatically.
What to do#
- Open the Plan & Billing tab.
- Update your card details there.
- The retry usually clears the balance within a day or two of a successful card update.
Why payments fail#
The usual suspects: an expired card, a replacement card issued after fraud, or a bank declining a small recurring charge. It is almost never anything you did wrong in Rennt.
What happens if it stays unpaid#
We email you rather than pulling the rug out. But do not let it linger — sort the card out promptly so the account stays in good standing.
Bookings during a failed payment#
Your storefront keeps taking bookings and the 1¢ meter keeps counting normally. Fixing your card settles the outstanding invoice, meter included.
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If your card was charged but the tab still shows a problem, or you cannot update the card, email support@rennt.app with your storefront name and we will sort it out.
More in Getting paid
Founding Member program: Pro free for your first yearThe first 10 companies get Pro free for 12 months with code FOUNDER. How to redeem it and what happens after.What does Rennt cost? Do you take a cut of my bookings?$9/mo or $29/mo, plus one cent per booking. We never take a percentage.Do I have to take credit cards? Can I just take cash?Cash works out of the box. Cards are optional.What are AI credits and what happens if I run out?Cost scales with the work — a full build is 10, an edit or draft is 1. Failures are free.What does "0% commission" mean — and are there other fees?We never take a cut of your rental revenue. The whole cost is $9-29/mo + 1¢ per booking.