My customer says they did not get their confirmation email
Check spam first, then the address on the booking.
Plan: All plansWho: Everyone
Almost always one of these three, in order.
1. It is in their spam folder#
Confirmations come from notifications@rennt.app. Ask them to check junk/spam and mark it "not spam".
2. There is a typo in their email address#
Open the booking and read the address carefully. A missing letter in gmail.com is the single most common cause. Fix it and resend.
3. You have not Confirmed the booking yet#
This catches people out. The confirmation email sends when you click Confirm — not when the customer submits. If the booking is still sitting as a Request, no confirmation has been sent, and that is working as designed.
Tap to enlarge★
When a customer is anxious about a booking, text them. It is faster than any email and it is what they actually wanted.
Checking your own notifications#
If you are not getting the "new booking" emails, check Settings → Business info and make sure the contact email there is one you actually read.
More in Fixing problems
A product is not showing on my storefrontIt is inactive, has no price, or has zero quantity.Can I get double-booked?Not through your storefront. Rennt holds stock per date.How do I refund or cancel a booking?Cancel in the booking; refund cash by hand or card in Stripe.How do I know if my site is actually live?Open your storefront link in a private window on your phone.Storefront shows old pricesIt is almost always an unsaved row or a cached page. Save the row, then hard refresh.