Emails are landing in spam
Mark one as not-spam and add the sender to contacts. Warn customers to check spam once.
Plan: All plansWho: Everyone
If booking emails are landing in spam, the emails are working — the recipient's mail provider is just being cautious. A couple of small moves fix it for good.
For your own inbox#
- Find one of the emails in your spam folder.
- Mark it "Not spam" (Gmail) or move it to the inbox (Outlook and others).
- Add the sender address to your contacts. Rennt's emails come from a rennt.app address — adding it teaches your mail provider that you want these.
Do this once and future notifications almost always arrive normally.
For your customers#
You cannot click "not spam" for them, but you can head it off:
- On the phone at booking time: "you'll get a confirmation email — check spam if you don't see it in a few minutes."
- If a customer says they got nothing, have them search their mail for rennt.app — finding it in spam and marking it not-spam fixes them permanently too.
Corporate addresses are the stubborn ones#
Company mail servers sometimes quarantine unfamiliar senders entirely. For corporate clients, grab a personal email as a backup or confirm details by text.
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A customer who reports NO email anywhere — including spam — is a different problem: check for a typo in their email address on the booking.
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