RRennt
Sign inStart free

How can we help?

⌘K

A product is not showing on my storefront

It is inactive, has no price, or has zero quantity.

Updated July 17, 2026 · 2 min read
Plan: All plansWho: Everyone

Work through these four in order — it is almost always number 1 or 2.

1. Is the product Active?#

Open Inventory and look at the green toggle in the ACTIVE / SAVE column on the right of the row. If it is grey, the product is switched off and will never appear.

The green Active toggle sits top-right of every row. Grey = hidden from your storefront.Tap to enlarge
The green Active toggle sits top-right of every row. Grey = hidden from your storefront.

This is the number one cause. Sample products and anything imported from the product library start switched off on purpose, so a placeholder photo and a guessed price can never reach a customer.

2. Does it have a price and a quantity?#

  • Price must be set and above zero.
  • Qty must be at least 1. Zero means you have nothing to rent, so it hides.

Fix either one, then click Save on that row.

3. Did you Publish?#

If you have built a custom page in the Website builder, changes are drafts until you hit Publish. That is deliberate — you can rework your site without customers seeing half-finished work.

4. Are you looking at a cached page?#

Open your storefront in a private/incognito window, or hard-refresh: Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac.

★
One non-obvious cause: if the item is fully booked for the dates a shopper picked, it correctly disappears for those dates only. Try a date far in the future to prove the product itself is fine.

More in Fixing problems

Can I get double-booked?Not through your storefront. Rennt holds stock per date.How do I refund or cancel a booking?Cancel in the booking; refund cash by hand or card in Stripe.How do I know if my site is actually live?Open your storefront link in a private window on your phone.Storefront shows old pricesIt is almost always an unsaved row or a cached page. Save the row, then hard refresh.Photo upload keeps failingThe file is usually too big or an odd format. A smaller JPG fixes it nine times out of ten.

← Back to the Help Center