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Every booking status, explained

What Requested, Confirmed, Paid, Fulfilled, Returned and Cancelled actually mean — and what each one does to your stock.

Updated July 17, 2026 · 2 min read
Plan: All plansWho: Everyone

A booking moves through six statuses: requested, confirmed, paid, fulfilled, returned, cancelled. You move it forward with the action buttons at the top of the booking detail — open any booking from Bookings to see them.

Requested#

A customer submitted this from your storefront (or your AI chat agent took it). Nothing is promised yet and — this matters — a request does not hold stock. Two people can request the same bounce house for the same day. The detail screen shows two buttons: Confirm and "Decline". Answer fast; renters usually book whoever replies first.

Confirmed#

You pressed Confirm. This is the moment Rennt reserves the inventory for that date and emails the customer their confirmation. From here the item cannot be double-booked. The buttons become "Mark paid", "Mark fulfilled", and "Cancel".

Paid#

You have the money in hand. Rennt does not flip this automatically from the ledger — "Mark paid" is your own signal that the balance is settled. (Stripe card payments do record themselves in the Payments ledger inside the booking; the status is still yours to set.)

Fulfilled#

The items are out the door — delivered or picked up. Use "Mark fulfilled" on event day. If you run Dispatch, marking a stop delivered is the operational version of the same fact.

Returned#

Everything came back. "Mark returned" closes the loop; the booking stays in your history and your Reports.

Cancelled#

The order is dead — either you pressed "Decline" on a request or "Cancel" on a confirmed booking. Cancelling releases the reserved stock immediately, so the date opens up for other customers.

!
Statuses only move forward via the buttons shown for the current status. If you fulfilled an order but never confirmed it in Rennt, confirm it first — otherwise the stock was never actually reserved.

More in Bookings & customers

Editing a booking after it is madeWhat you can change on an existing booking, what you cannot, and the clean workaround when a customer changes their order.Cancelling a booking — and what happens to your stockCancelling releases the reserved inventory immediately. Here is the full checklist so nothing is left dangling.Taking a phone order with + New bookingA customer on the phone? Enter the whole booking yourself in about a minute. Full field-by-field walkthrough.A tour of the booking detail screenEverything on the booking drawer: the facts, the action buttons, the print tools, the charges, and the Payments ledger.Print pull sheet: the pack list for your crewOne page that tells your crew exactly what to load, where it goes, and what to watch for. Here is what is on it and when to print it.

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