What is the difference between a Request and a Confirmed booking?
A request is a customer asking. Confirming it reserves the stock.
Plan: All plansWho: Everyone
Request = a customer has asked. Confirmed = you accepted, and the stock is now held.
Request#
Someone booked on your storefront, but you have not accepted yet. The items are not reserved. Anyone else can still book them for that date.
Confirmed#
You clicked Confirm inside the booking. Two things happen at that moment:
- Rennt reserves those units for those dates. Your storefront stops offering them, automatically.
- The customer gets their confirmation email.
Tap to enlargeWhy the two-step exists#
So you can check the date, the address and whether you have a truck free before you commit your gear. Some owners want that gate; some do not.
If you do not, just confirm them as they land. There is no penalty and no setting to change.
★
Filter to Requested and clear it once in the morning and once at night. A request sitting unconfirmed for two days is how you lose a customer to the next company they call.
The rest of the statuses#
Paid — the balance is settled. Fulfilled — it went out. Returned — it came back. Cancelled — dead, and the stock was released back to your calendar.
More in Bookings & customers
How do I record a deposit or a payment?Open the booking → Payments → record cash, card, check or other.Calendar view vs List view — which to use whenThe Bookings tab has two views. List is for working the queue; Calendar is for seeing your month at a glance.Every booking status, explainedWhat Requested, Confirmed, Paid, Fulfilled, Returned and Cancelled actually mean — and what each one does to your stock.Editing a booking after it is madeWhat you can change on an existing booking, what you cannot, and the clean workaround when a customer changes their order.Cancelling a booking — and what happens to your stockCancelling releases the reserved inventory immediately. Here is the full checklist so nothing is left dangling.