At checkout your customers choose how they get the gear: Pickup (will-call), Delivery + curbside, or Delivery + setup. Which of those they see is up to you — flip the options on or off in Settings under "What you offer".

What each one means#

• Pickup (will-call): the customer comes to you, loads, and returns it themselves. No fee, no truck time. Their vehicle is the limit — tables and chairs fit in an SUV; a 20x20 frame tent does not.
• Delivery + curbside: you bring it to their address and drop at the curb or door; they handle placement. Priced automatically by distance from your base (see "Delivery zones: pricing by distance").
• Delivery + setup: you deliver *and* install. Setup pricing comes from each product's setup fee in Inventory, so it scales with what is on the order.

The customer's choice lands on the booking as its fulfillment method — you will see it on the booking detail, on the pull sheet, and it determines whether the order shows up as a run in Delivery.

Deciding what to offer#

Will-call is great for small items and for customers watching every dollar — and every will-call order is a truck run you do not make. But think it through per product line: inflatables are the classic exception, since most companies deliver them exclusively (setup, anchoring and safety are on you, and your insurer likely agrees). Many owners offer will-call for tables, chairs and linens, and delivery-only for bounce houses and tents.

Running will-call well#

• Set pickup and return windows when you confirm, and put them in the confirmation conversation — will-call orders do not appear on the Delivery run sheet, so your calendar is the reminder.
• Check the gear out and in with Check-in / out scanning just like a delivery, so "still out at a customer" is never a mystery.
• Collect the balance at pickup and record it in the booking's Payments ledger before the gear leaves.